We process orders placed before 16:00 GMT on the same business day, ensuring your order gets on its way as quickly as possible. Orders received after this time will be processed the following business day.

Most orders are prepared within one to three business days from Monday to Friday. Once dispatched, your package typically arrives within four to six business days. From placing your order to receiving it at your door, you can expect five to nine business days in total. We'll keep you updated every step of the way.

We understand delays can be frustrating. Please allow an additional three business days beyond your estimated delivery date, as packages sometimes need a little extra time. If your order still hasn't arrived after this period, please reach out to info@trevinae.com and our team will investigate and resolve the issue promptly.

Trevinae offers free shipping on all orders within the United Kingdom. There are no hidden fees and no minimum purchase required. You'll enjoy free delivery straight to your door on every order.

We want you to be completely happy with your purchase. To request an exchange, simply contact our support team with your order details within thirty days of delivery. Our team will guide you through the process and make it as smooth as possible. For complete details on our exchange and return options, please review our Return and Refund Policy.

Once your refund is approved, we process it promptly. You can expect the funds to be returned to your original payment method within seven business days. The exact timing may vary depending on your bank, but we work as quickly as possible to get your money back.

We're happy to help cancel your order. Cancellations are available if your order hasn't entered the processing stage yet. Please contact us at info@trevinae.com as soon as possible. If your order has already been processed or delivered, you can still request a return by following the process outlined in our Return and Refund Policy. We'll make sure you're taken care of.